Question 1

What type of financing programs do you offer?

Accepted Answer

Custom Capital Advisors offers a variety of financing solutions tailored to the needs of small and mid-sized businesses, including Small Business Loans, Revenue Advances, Lines of Credit, Equipment Financing, and Term Loans. Every product is structured around your specific business, not a one-size-fits-all template.

Question 2

What are the basic qualifications for a Small Business Loan?

Accepted Answer

Your business must be operating for at least six months and generate at least $150,000 in annual gross revenue, with a minimum FICO score of 550. We look at your complete business picture, not just a checklist, when evaluating your application.

Question 3

What is the maximum amount my business can borrow?

Accepted Answer

We can currently offer funding up to $1.5 million for most products. Equipment financing can go up to $2 million. The exact amount depends on your business revenue, time in operation, and overall financial profile.

Question 4

How much working capital can I get?

Accepted Answer

The amount depends on several factors including your monthly revenue, time in business, credit profile, and overall financial health. There are also savings opportunities with prepayment discounts. We encourage you to speak with a Capital Advisor who can review your specific situation and provide guidance on the options that best fit your needs.

Question 5

How long does a typical approval take?

Accepted Answer

We can deliver a credit decision in as little as 4 hours after you submit your application and required documentation. Funds are typically deposited within 24 hours of offer acceptance.

Question 6

What's the difference between Custom Capital and a bank loan?

Accepted Answer

We save you time and eliminate the uncertainty. Custom Capital can provide an approval decision in as little as 4 hours and fund in as soon as 24 hours of acceptance, compared to a conventional bank's process which can take up to three months. We've also created a low-paperwork process so you can stay focused on operating your business.

Question 7

Will a loan from Custom Capital help me build business credit?

Accepted Answer

We do not report to business credit bureaus, so receiving funding from us will not directly build your business credit profile. However, successfully fulfilling your loan terms is the foundation for receiving additional funding from us in the future.

Question 8

Can I use the funds to purchase an existing business?

Accepted Answer

No. To work with us, you must be seeking funds for a business you currently own and actively operate.

Question 9

Can you still consider my application if I currently have other loans?

Accepted Answer

Yes. We can either pay off your current balances or provide additional funding, depending on the particulars of your existing loan types, balances, and cash flow. Contact us for more information.

Question 10

I own more than one business. Can you underwrite all of them?

Accepted Answer

Yes. We can underwrite and generate separate offers for each business entity, provided each one meets our financing requirements independently.

Question 11

Can you underwrite multiple business bank accounts?

Accepted Answer

Yes, we can do this if the accounts are under the same Employer Identification Number (EIN).

Question 12

Are there restrictions on how I can use the funds?

Accepted Answer

No. Our underwriting team qualifies your business based on its overall health. Once funded, you can use the capital for any legitimate business expense: payroll, inventory, equipment, marketing, expansion, or anything else your business needs.

Question 13

Will my information be shared with multiple lenders?

Accepted Answer

No. Your data is never sold or shared with third parties for solicitation purposes. When you work with Custom Capital Advisors, your file is handled exclusively by our team. You will only ever hear from us, not a network of competing lenders flooding your inbox and phone.

Question 14

How do I get started?

Accepted Answer

Start by reaching out through our Contact page. A dedicated Capital Advisor will connect with you to understand your business needs, walk you through the process, and help you gather the necessary documentation. You'll also need to provide your business's last three bank statements.

Question 15

Do you require my Social Security Number?

Accepted Answer

Yes. We require your Social Security Number to run a soft credit check during the application process. This will not appear on your credit report or affect your credit score.

Question 16

Will my application require a check on my personal credit?

Accepted Answer

When you apply, we'll do a soft credit check that does not appear on your report or affect your score. A hard pull may only occur at a later stage if required for specific products.

Question 17

Will having poor personal credit disqualify me from approval?

Accepted Answer

Not necessarily. Bad credit alone won't disqualify you from obtaining financing with us. We evaluate your complete business health (revenue trends, industry, growth trajectory), not just your credit score. Our minimum is 550 FICO for most products.

Question 18

How long is the repayment period on a Small Business Loan?

Accepted Answer

Our Small Business Loan payback periods range from four to 24 months, with flexible daily or weekly ACH repayment structures designed to work with your cash flow.

Question 19

What kind of rate can I expect?

Accepted Answer

Rates vary based on your business profile, product type, and repayment term. Our advisors will present you with a clear, transparent offer. What you see is what you pay. We also offer early repayment discounts that can meaningfully reduce your total cost.

Question 20

Is the Small Business Loan a line of credit?

Accepted Answer

No. Our Small Business Loan is issued as a lump-sum cash disbursement, a single deposit into your business bank account. A Line of Credit is a separate product that allows you to draw, repay, and redraw as needed.

Question 21

Will you file a UCC on my loan?

Accepted Answer

We reserve the right to file a UCC, but this is based on specific circumstances during the life of the agreement, such as breaching the agreement, stacking additional loans without disclosure, or defaulting on payments. We'll always communicate clearly with you about any such action.

Question 22

Do you have a prepayment penalty?

Accepted Answer

No. In fact, we offer early repayment discounts. Depending on your approved offer, paying off your balance ahead of schedule can result in real savings, and we encourage it.

Question 23

What additional closing costs or fees can I expect?

Accepted Answer

Our one-time origination fee can be as low as 2.5%. We may also assess a one-time wire-transfer fee. Outside of these, there are no hidden charges or surprise fees. Full transparency is built into every offer.

Question 24

Once I've applied, how can I check on my application status?

Accepted Answer

Contact your Capital Advisor directly. They are your single point of contact throughout the entire process and can provide real-time updates on your application status.

Question 25

How can I get my account information?

Accepted Answer

Reach out to your Capital Advisor directly. They can provide your current balance, payment history, remaining term, and any other account details quickly. You will always have a named person to contact, not a call center.

Question 26

How do I find out my current balance?

Accepted Answer

Contact your dedicated Capital Advisor and they will provide your current balance promptly. We don't believe in making you navigate automated systems to get basic information about your own account.

Question 27

How do I get access to my payment history?

Accepted Answer

Payment history is available by request through your Capital Advisor. Simply reach out and they'll provide a summary of your repayment activity.

Question 28

How can I get a copy of my contract?

Accepted Answer

If you signed your agreement electronically, it was sent to you via email at closing. If you can't locate it, contact your Capital Advisor and they'll get you a copy promptly.

Question 29

Can I get an amortization schedule?

Accepted Answer

We don't provide traditional amortization schedules, but your advisor can provide a full summary of your payment account history and outstanding balance at any time.

Question 30

How can I get a payoff balance?

Accepted Answer

Contact your Capital Advisor and they'll provide your current payoff balance, including any applicable early repayment discount.

Question 31

If a UCC was filed on my company, when will it be removed?

Accepted Answer

We terminate a UCC filing when your agreement reaches a zero balance, is fully satisfied, and all pending debits have cleared. Your advisor will confirm the removal.

Question 32

How can I make an additional payment?

Accepted Answer

Contact your Capital Advisor to arrange one or more additional payments. Early payments can reduce your total repayment cost if you're eligible for an early repayment discount.

Question 33

I would like to change the bank account my payments are drawn from. How do I do that?

Accepted Answer

Contact your Capital Advisor with a voided check or bank letter for the new account. They'll coordinate the change and confirm the update in writing before any new debits are initiated.

Question 34

I'm having difficulty making payments. What can I do?

Accepted Answer

Reach out to your Capital Advisor directly. The sooner, the better. We understand that business cash flow can be unpredictable, and we'd rather work with you proactively than reactively. Your advisor may be able to arrange a temporary solution tailored to your situation.

Question 35

When could my business be eligible for additional funding?

Accepted Answer

Our Relationship Management team monitors your progress and will proactively reach out once your business is eligible for additional capital. Generally, we prefer that you are at least 6 months or 60% paid into your current agreement, whichever comes first, before we consider a renewal.

Question 36

How will you evaluate my request for another round of capital?

Accepted Answer

Our renewal team reviews your most recent months of business revenue, payment history, emerging trends, and other factors. Clients with a strong repayment track record are often eligible for larger amounts and better terms than their initial offer.

Question 37

What documents will I need for additional capital?

Accepted Answer

We typically require your three most recent business bank statements. Depending on the amount requested, we may also ask for a recent profit and loss statement, balance sheet, or most recent business tax return.

Question 38

What's the best way to send bank statements for a renewal?

Accepted Answer

Your Capital Advisor will provide a secure method to send your documents. We handle all submissions with strict confidentiality.

Question 39

Will I need to work with the same advisor for a renewal?

Accepted Answer

You'll remain in relationship with the Custom Capital team. Whether your original advisor or another team member handles your renewal, your file and history travel with you. There is no starting over from scratch.

Question 40

What is a debt consolidator and why should I be cautious?

Accepted Answer

Debt consolidators, also known as debt settlement companies, promise to reduce your debt obligations in exchange for a fee. However, engaging with them often means losing control over your business funds and being directed to default on your obligations, which leads to collection proceedings and potential litigation.

Question 41

Is it permissible to work with a debt consolidation company while under contract with Custom Capital?

Accepted Answer

No. Following the directions of debt settlement companies constitutes a breach of your financing agreement with Custom Capital Advisors and may result in legal consequences. We do not work with or recognize third-party debt consolidators. If you're facing financial difficulty, contact us directly.

Question 42

What are the risks of working with debt consolidators?

Accepted Answer

Once engaged, a debt consolidator will typically direct you to transfer your business funds to them or a third party, causing a loss of control over your money. They prioritize their own fees and may resolve smaller debts first to generate commissions, leaving your business unable to address larger obligations and trapping it in a cycle of financial instability.

Question 43

Can I seek assistance if I'm facing financial difficulties?

Accepted Answer

Absolutely. Custom Capital Advisors is committed to supporting our clients through difficult periods. We have programs designed to provide temporary relief and help you navigate repayment challenges. Reach out directly and we'll discuss your options.

Question 44

What should I do if I'm approached by a debt consolidator?

Accepted Answer

Contact your Capital Advisor immediately. Your contract is with Custom Capital Advisors, and we need to know if you're considering any financial decisions that may affect your agreement. We do not work with any third-party consolidators and will always advocate for solutions that protect your business.

Question 45

What is stacking?

Accepted Answer

Stacking refers to the practice of obtaining additional financing from another lender while already having an active financing agreement with Custom Capital Advisors, without disclosing this to us. This is a violation of your financing agreement, regardless of what a broker may tell you.

Question 46

Why is stacking a breach of contract?

Accepted Answer

When Custom Capital extends funding to your business, we do so based on a careful assessment of your revenue, expenses, and financial capacity to repay. Stacking additional debt undermines that assessment and strains your business's ability to meet its obligations, increasing the risk of cash flow shortages, default, and litigation.

Question 47

What are the risks of stacking?

Accepted Answer

Each additional stack typically carries higher finance charges and shorter payback periods, increasing the overall cost of capital significantly. Combined repayment obligations can constrict your cash flow, making it difficult to cover payroll or supplier payments. In the worst case, overleveraging leads to default and legal action from one or more lenders.

Question 48

How does Custom Capital ensure manageable payments?

Accepted Answer

When we structure your financing, we analyze your revenue, expenses, bank history, and cash flow specifically so that repayment remains manageable and your business can continue operating smoothly. We build terms around what you can sustain, not what maximizes our return.

Question 49

What should I do if I need additional capital while under an active agreement?

Accepted Answer

Contact your Capital Advisor directly. We have a straightforward process for renewal funding and can often provide additional capital once you're at least 60% paid into your current agreement. We'd rather work with you proactively than have you turn to outside lenders who may put your business at risk.

Frequently Asked
Questions

General Questions

Get Financing Today

Frequently Asked Questions

General Questions

Get Financing Today

Frequently Asked
Questions